Shipping policy

Shipping Rates & Delivery Estimates

We offer complimentary standard shipping on all orders across our supported regions.

  • Free Standard Shipping: 7–12 business days

Please note: Delivery timeframes are estimates and begin from the date of dispatch. Actual transit times may vary depending on local postal services and customs processing.

Order Processing

All orders are processed and transferred to our carriers within 1 to 2 business days. Orders are not processed, dispatched, or delivered on weekends or public holidays.

Once your package enters the transit network, you will receive an automated shipping confirmation email containing your tracking information.

Shipping Destinations

We currently fulfill orders directly to the following countries and regions:

  • North America: Canada, United States.

  • Europe: Austria, Czechia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom.

  • Asia-Pacific: Australia, Japan, New Zealand, Singapore, South Korea.

  • Middle East: Israel, Kuwait, Qatar, Saudi Arabia, United Arab Emirates.

Customs, Duties & Taxes

Product prices are inclusive of applicable taxes. Under standard shipping conditions, you will not be required to pay additional customs duties or import taxes upon delivery.

However, in exceptional cases and depending on the localized customs regulations of your destination country, secondary clearance fees or import assessments may apply. These charges are determined by local authorities and remain the responsibility of the recipient.

Order Tracking

A confirmation email with an active tracking link will be issued immediately upon dispatch. Please allow 24 to 48 hours for the carrier to update the initial transit status.

Contact Us

If you have any questions regarding your delivery, or if your tracking status has not updated within standard operational windows, please contact our support team:

Email: hello@thebasestate.com

(Please include your order number in the subject line or message for immediate resolution.)